System Analysis and Effectiveness
How does an organization make sense out of all the different IT assets and components it has, in terms of assessing their effectiveness? For starters, it can analyze each strategic/major IT system to assess whether the systems are meeting its objectives and performance goals. The assessment of the system can be performed using numerous methods:
One of the best methods for assessing if a system is useful is by asking the people that use the system each day. User surveys can ask users how the system is performing and to solicit suggestions for system improvement.
One method of determining if a system is coded/developed correctly is to analyze the data in the system. Analysis of data within the system can yield interesting results. On a project, The Kerr Company assessed existing reports in a system and determined that three (3) key reports (that had been used for months by management to make decisions) were in fact incorrect. The Kerr Company identified the reports that were incorrect and illustrated why the data was inconsistent with what should have been the same data on other reports.
BUSINESS PROCESS ASSESSMENT
By examining the business processes that use the system, an assessment can be made whether the processes have improved since implementation and use of the system. This can be accomplished by measuring items such as cycle time and defects and comparing these measures against baseline metrics for the process (before the system was implemented).
INTERNAL CONTROLS ASSESSMENT
This assessment involves determining if a system has the appropriate controls in place to support the process or program that the system supports. On a project The Kerr Company found that some elements of a system did not have safeguards in place to ensure the adequate control of important documents that could be abused by individuals for financial gain. The Kerr Company made recommendations on how the system’s internal controls could be enhanced to ensure the appropriate control of these documents.
COST BENEFIT ANALYSIS
Management can calculate the cost of the system and the benefit gained through use of the system. The benefit can be measured in terms of increased revenue, quality or productivity.